I UNDERSTAND THE OPERATIONS...
...because I live them. 11 years on the fireground and in EMS give me the SME perspective to bridge the gap between frontline needs and technical implementation.
Understanding operational workflows isn't optional, it's essential for building solutions that firefighters actually WANT to use.
"Firefighters excel at manual labor; the tech should be just another tool in the box, built to reduce the heavy lifting of compliance so the crew can focus on the craft"
Whether its in the engine bay or on the fireground, my experience informs every implementation decision. I understand shift schedules, fatigue factors, and the critical importance of intuitive UX for field personnel. Solutions are designed for real world use.
Where fireground experience meets technical implementation
My solutions that transformed our firehouse operations from paper based chaos to streamlined digital workflows. Before First Due took over.
NFPA 1901 Compliant • ISO Rated • Real-Time Sync
Our fire district relied on a manual, paper-based system for apparatus, SCBA, and bottle checks. Binders in the engine bay were overflowing, photocopied forms were outdated...
Real-Time Capture • Salesforce Integration • Closed-Loop Feedback
In the fire service, the gap between damaging gear at 3 AM and Administration arriving at 8 AM is a critical failure point. Relying on paper logs or a tired firefighter's memory...
Proactive Alerts • Multi-Channel • Auto Reorder Integration
Our district relied on manual oversight for thousands of line items with varying expiration dates, ranging from medical supplies and AED batteries to structural PPE...
NFPA 1901 Compliant • ISO Rated • Real Time Sync
Our fire district relied on a manual, paper-based system for apparatus, SCBA, and bottle checks. Binders in the engine bay were overflowing, photocopied forms were outdated with items crossed out in ink, and critical data was often lost or never filed. This made it impossible to search for records or track the maintenance history of our equipment, and created a nightmare when preparing for ISO audits. We had a "mess" that created a liability for the department and a headache for the crews.
Impact: Non-compliance risk, inefficient audits, lost accountability, and potential safety issues from incomplete inspections.
I developed a custom digital bridge using Salesforce as a headless backend and a mobile responsive interface. This moved our apparatus and SCBA data from physical binders into a secure, API-driven cloud environment.
To ensure crew adoption, I designed the interface to be high speed. I implemented a 'Pass All' logic that allows personnel to focus exclusively on flagging failed items, significantly reducing the time required for morning checks while increasing data accuracy.
I integrated the checklists with our Engine Bay Command Screen that I designed. When a failure is logged, it triggers a live alert for the Chief on his computer and the crew in the bay or on their phone. The item remains in a 'Maintenance Bank' until resolved, ensuring no deficiency is forgotten during shift changes.
Real-Time Capture • Salesforce Integration • Closed-Loop Feedback
In the fire service, the gap between damaging gear at 3 AM and Administration arriving at 8 AM is a critical failure point. Relying on paper logs or a tired firefighter's memory after a 48-hour shift creates a breakdown in the reporting chain. This "information lag" results in personnel operating with compromised life safety equipment and the district facing NFPA compliance gaps. Ultimately, this manual process is a safety liability that threatens 100% mission ready status.
A streamlined, mobile responsive interface designed for high stress environments. By capturing photos and data at the "Point of Failure" (the scene), we eliminate memory decay and ensure deficiencies are documented instantly.
Leveraging Salesforce as a headless backend via Open API and OAuth 2.0. Submissions are instantly serialized into trackable assets, moving data into a secure cloud environment with zero manual administrative entry.
A custom Command Dashboard visualizes pending gear issues as actionable items. Admins can acknowledge and prioritize repairs in seconds, backed by full photo documentation and timestamped audit trails.
Proactive Alerts • Multi-Channel • Auto-Reorder Integration
Our district relied on manual oversight for items with varying expiration dates, ranging from medical supplies, AED batteries to structural PPE and SCBA bottles. The lack of a centralized notification system created compliance violations and safety risks. Life saving and life protecting equipment could expire unnoticed, leading to compliance issues and operational "fire drills" to replace gear. Replacing PPE is not a last minute type of order; it could take 6 months or longer.
Impact: Eliminated the shelf expiration of medical supplies and PPE by designing a custom headless asset management solution.
Created a system that eliminated shelf life expiration dates to go unoticed.
By using Salesforce as a headless backend, I provided a streamlined, firefighter friendly web interface designed via their requests, ensuring high adoption rates at the station.
Developed an automated notification engine that allowed admins to set custom alerts. Users could toggle 30, 60, 90, or 365 day triggers based on the ordering cycle.
Situational Awareness Dashboard
I Designed a dashboard for the engine bay with live updates, multi-channel alert system, and a 48 hour rotation logic.
The dashboard displays real time data for the crews to always be aware of. It displays current, past, and future duties by calculating the exact position in the shift rotation. High priority modules like District Alerts and Apparatus Maintenance ensure the crew is always informed of checklist fails, road closure, etc. I also built in a competitive 'Tour Score' system that tracks run volumes and resets automatically, keeping the data fresh for every shift change, and the crews engaged. This runs off a centralized Admin Command Portal that allows leadership to push the bulletins directly to station monitors via a headless architecture. By automating the flow of data from the admin desk to the mobile interface and the bay dashboard, I’ve eliminated the reliance on whiteboards and outdated printouts, ensuring that all addressed needs and information is always in sight for the crew. There are a lot of times that information forgets to be passed along during shift change. This dashboard eliminates forgotten messages that wasnt passed along.